Privacy policy

Privacy Policy

Last updated: June 1, 2026

SheSlays operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). SheSlays is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process and disclose your personal information when you visit, use, make a purchase, communicate with us, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and understand how we collect, use, process and disclose your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, billing address, shipping address, phone number and email address.

  • Payment and transaction information, including payment method, transaction details, payment confirmation and billing details. We do not directly store complete credit card or debit card details; payment information is processed securely through Shopify and/or authorized payment gateway partners.

  • Account information, including your username, password, preferences and account settings, where applicable.

  • Transaction information, including the items you view, add to cart, add to wishlist, purchase, return, exchange or cancel, and your past transactions.

  • Communications with us, including information you provide when contacting customer support or sending us an inquiry.

  • Device information, including information about your device, browser, network connection, IP address and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, visit or use the Services, communicate with us, subscribe to marketing, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you visit our website or use our services, and through cookies and similar technologies.

  • From our service providers, including technology providers, payment processors, shipping partners, marketing tools and customer support tools.

  • From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

1. To Provide, Tailor and Improve the Services

We use your personal information to provide you with the Services, including to process payments, fulfill orders, arrange shipping, provide order updates, remember preferences, manage your account, process purchases, handle approved returns or exchanges, respond to support requests, enable reviews, improve our products and create a better shopping experience.

This may include using your personal information to better tailor and improve the Services and to recommend products that may be relevant to you.

2. Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional communications through email, SMS, WhatsApp, phone call, postal mail or other digital communication channels, where permitted by applicable law or with your consent where required.

We may also use your information to show you online advertisements for products or services on our website or other websites, including based on items you have previously purchased, viewed, added to cart or interacted with.

You may opt out of promotional communications at any time by using the unsubscribe option in our emails or by contacting us at support@sheslays.in.

3. Security and Fraud Prevention

We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate or take action against possible fraudulent, illegal, unsafe or malicious activity, protect public safety, and secure our Services.

If you create an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password or access details with anyone else.

4. Communicating with You

We use your personal information to provide customer support, respond to inquiries, send order updates, provide service-related messages, resolve complaints and maintain our business relationship with you.

5. Legal and Compliance Reasons

We may use your personal information to comply with applicable law, respond to valid legal requests, cooperate with law enforcement or government agencies, investigate or participate in legal proceedings, enforce our Terms of Service or other policies, and protect our rights, users and business.

For customers in India, we process personal data in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, to the extent applicable.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business, operational, legal and service-related purposes, subject to this Privacy Policy.

Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, logistics, shipping and delivery.

  • With courier, logistics and delivery partners for order delivery, shipment tracking, returns or exchanges where applicable, and customer support. This may include sharing your name, phone number, shipping address, order details and delivery-related information.

  • With payment gateway partners and financial service providers to securely process payments, refunds where applicable, fraud checks and transaction confirmations.

  • With business and marketing partners to provide marketing services and advertise to you, where permitted by applicable law.

  • When you direct, request or consent to our disclosure of certain information to third parties, such as for shipping products, using social media widgets, login integrations or other third-party features.

  • With our affiliates or within our corporate group, where applicable.

  • In connection with a business transaction such as a merger, acquisition, restructuring or bankruptcy.

  • To comply with applicable legal obligations, respond to lawful requests, enforce our terms or policies, and protect or defend the Services, our rights, users or others.

Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising or marketing based on your online activity with different merchants and websites.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

In addition, to help protect, grow and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify. In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to your requests to exercise rights over the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit Shopify’s Privacy Portal at:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites not affiliated with or controlled by us, you should review their privacy policies, security practices and terms and conditions. We do not guarantee and are not responsible for the privacy, security, accuracy, completeness or reliability of third-party websites.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be viewable by other users of those platforms without limitation.

Our inclusion of third-party links does not imply endorsement of the content, platforms, owners or operators, except as disclosed on the Services.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags and similar technologies to operate our website, remember your preferences, understand how visitors use our website, improve our Services, provide analytics, support marketing and show relevant advertisements.

You may be able to manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality or availability of certain features on our website.

Shopify and other service providers may also use cookies and similar technologies in accordance with their own privacy policies.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us at support@sheslays.in to request deletion of such information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms may be defined under applicable law.

Security and Retention of Your Information

We take reasonable steps to protect your personal information. However, no security system is perfect or completely secure, and we cannot guarantee absolute security.

Any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide Services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements or maintain business records.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline a request where permitted by applicable law.

Right to Access / Know

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you, subject to applicable legal, tax, accounting, fraud prevention, dispute resolution and business record requirements.

Right to Correct

You may have the right to request that we correct inaccurate or incomplete personal information we maintain about you.

Right of Portability

You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to applicable exceptions.

Withdrawal of Consent

Where processing of your personal information is based on consent, you may have the right to withdraw your consent, subject to applicable law and any legal or contractual consequences of withdrawal.

Managing Communication Preferences

We may send you promotional emails, SMS, WhatsApp messages or other marketing communications where permitted by law or with your consent where required.

You may opt out of receiving promotional communications at any time by using the unsubscribe option displayed in our emails or by contacting us at support@sheslays.in.

If you opt out of marketing communications, we may still send you non-promotional messages, such as order confirmations, shipping updates, account-related notices, support responses and legal or policy updates.

How to Exercise Your Rights

You may exercise your applicable rights by contacting us at:

support@sheslays.in

We may need to verify your identity before processing your request, as permitted or required under applicable law.

We will not discriminate against you for exercising any rights available to you.

In accordance with applicable laws, you may designate an authorized agent to make a request on your behalf. Before accepting such a request, we may require proof that the agent has been authorized to act on your behalf and may also require you to verify your identity directly with us.

We will respond to your request within a reasonable time as required by applicable law.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit:

https://privacy.shopify.com/en

Complaints

If you have complaints about how we collect, use, process or disclose your personal information, or if you would like to request access, correction, deletion or withdrawal of consent where applicable, you may contact us at:

support@sheslays.in

We will review and respond to privacy-related complaints within a reasonable time as required by applicable law.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority or other competent authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you live, including through Shopify, payment gateways, cloud service providers, analytics providers, marketing tools, logistics partners and other service providers.

Where required by applicable law, we will take appropriate measures to protect your personal information when it is transferred internationally.

If personal information is transferred out of the European Economic Area or the United Kingdom, applicable transfer mechanisms may be used, such as Standard Contractual Clauses or equivalent mechanisms recognized by relevant authorities, where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, operational requirements, legal requirements or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice where required by applicable law.

Your continued use of the Services after any changes to this Privacy Policy indicates that you have read and understood the updated Privacy Policy.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to access, correct, delete or withdraw consent for your personal information where applicable, you may contact us at:

SheSlays
Legal Entity Name: Sheslays Private Limited
Trade Name / Brand Name: SheSlays
Customer Support Email: support@sheslays.in
Customer Support Address: S-6-7 , LEVEL-2 , Gyan Vihar, AJMER-305004
Phone Number: +918923392338
CIN: U47820RJ2026PTC112169
GSTIN: 08ABSCS9946B1ZP

For privacy-related complaints, please email us at support@sheslays.in. We will respond within a reasonable time as required under applicable law.